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Login Problems

In certain circumstances you may experience problems whilst attempting to log into your account or place orders online. These problems are normally caused by the Web browser that you are using to view the site not being configured to allow 'Per Session Cookies'.

Below we have included instructions on how to change your settings to allow per session cookies for the most popular browsers.

Microsoft Internet Explorer 6.x

  • Select 'Internet Options' from the 'Tools' menu
  • Click the 'Privacy' tab
  • Use the scroll bar to select 'Medium'
  • Click 'OK'

Netscape 7.x and Mozilla

  • Select 'Preferences' from the 'Edit' menu
  • Select 'Privacy and Security'
  • Select 'Cookies'
  • Select 'Enable all cookies' or 'Enable cookies for the originating web site only'
  • Click 'OK'

Microsoft Internet Explorer 5.x

  • Select 'Internet Options' from the 'Tools' menu
  • Click the 'Security' tab
  • Click on 'Internet' then 'Custom Level'
  • Scroll down to the 'Cookies' section
  • Set 'Allow per-session cookies' to 'Enable'
  • Click 'OK'

Netscape Communicator 4.x

  • Select 'Preferences' from the 'Edit' menu
  • Find the 'Cookies' section in the 'Advanced' category
  • Select 'Accept all cookies' or 'Accept only cookies that get sent back to the originating web site only'
  • Click 'OK'

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