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Privacy Policy

Overview

At Net Energy Internet we are extremely concerned to protect your privacy and confidentiality. We understand that all users of our Web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We are registered under the Data Protection Act. Registration number Z6908961.

We are constantly vigilant for credit card or other fraud. We report all chargebacks to a credit reference agency. If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.

Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

Here is a list of the information we collect, and why it is necessary to collect it:


Basic Identification and Contact Information

This information is used:

  • to provide you with the services which you request;
  • to maintain our accounts;
  • for billing;
  • to enable us to answer your enquiries;
  • for verifying your identity for security purposes;
  • for marketing our services and products;
  • to help make our Web site as useful to you as possible;
  • information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

Your Domain Name and E-Mail Address

Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded. This information is used:

  • in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our Web site;
  • to send you news about the services to which you have signed up;
  • to tell you about other of our services.

Cookies

Our Web site may make use of cookies to track the amount of time you spend on our site, to store temporary information during your visit or for use with our live chat system.


Financial Information, Including Credit Card Details

This information is used to obtain payment for products and services you have ordered from us. This information is never actually received by us. The page where this information is given by you is controlled by our contract merchant service provider. Such information is automatically encrypted, and later decrypted for use. It never touches our system.


Information Volunteered by You

Information volunteered by you for a particular purpose, for example a personal profile, survey, job application form, or contest. This information will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the Web page requires. We will make absolutely clear on the face of the page, any intention to publicise the name of a winner.


Business Information

This is information given to us in the course of your business and ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.


Disclosure to Third Parties

We only disclose personal information to third parties if required to do so to provide you with products and/or services that you request (including but not limited to domain name registrations, SSL certificates and e-commerce software). Information may also be transferred to companies outside of the European Economic Area (including but not limited to Canada, the United States and South Africa) soley for the purpose of providing you with products and/or services that you request.


Disclosure to Government

Disclosure to government and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.


Information Request

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

This privacy policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware.

If you have any questions regarding this privacy policy, please contact us at:

E-Mail: info@netenergy.net
Telephone: 0845 643 4500
Fax: 0845 643 4599

Postal Address:

Net Energy Internet Ltd.
5a, The Newton Centre
Thorverton Road,
Matford Park,
Exeter,
EX2 8GN
United Kingdom

 

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