At Net Energy Internet we want you to be happy with the services you have purchased. That is why we offer a 30 day money back guarantee on all of our e-mail hosting plans and Web hosting plans.

If, for any reason, you are not completely satisfied with our services within the first 30 days of purchase you will be given a full refund of any fees you have paid us, excluding any third party fees, e.g. domain name registrar/registry fees or fees for SSL certificates or e-commerce software.

Any promotional items that are received as part of any offer must also be returned in the condition that they were received before we will be able to process your refund.

All cancellations must be received in writing before the end of the 30th day following purchase, and may be sent by post, fax or e-mail and must include your customer code and account password.

This policy only applies to our e-mail hosting plans and Web hosting plans.

Customers who repeatedly sign-up and cancel their services under this guarantee, in order to avoid payment, will be ineligible for a refund.