Starting in July we will begin migrating all of the existing Web sites that we host onto our new Web hosting platform.
This process is expected to take approximately 3 months and whilst this will primarily happen in behind the scenes, if we don't manage the DNS for your domain name you will need to make a change on the day of your migration to ensure that your Web site continues to function as normal.
In addition, we would recommend that all customers test their Web site thoroughly once migrated to ensure that everything is working as expected.
Please note: We will be carrying out migrations for some customers during the evening and on weekends. Information on this will be provided in the e-mail that you will receive in Step 1.
The process will follow the steps below and customers affected will receive additional information in due course.
Should you have any questions in relation to the migration, or if your DNS services are provided by another company and you require assistance making the required changes, don't hesitate to get in contact by e-mailing email@example.com.
We will add your Web site services to our Web Migration Tool, run some initial DNS tests and set a target migration date. You will then receive an e-mail containing this target migration date along with further details.
Step 2 (Migration -2 Days):
Two days before the migration your services will be set up on the new Web hosting platform. Providing we manage the DNS services for your domain name we will also reduce the "time to live" (TTL) of the relevant DNS records to ensure a quick changeover on the day of migration.
If we don't manage the DNS services for your domain name you will need to arrange with your DNS provider to make the TTL changes. The e-mail you receive in Step 1 will advise you if we do or do not manage your DNS records.
Step 3 (Migration -1 Working Day):
One working day before the migration of your Web site services to the new platform you will receive an e-mail reminding you that the migration is taking place and that you should not make any changes to your Web site on the day of migration.
On the migration date your Web site and any databases will be migrated and we will perform some initial testing. Providing we're happy with the results of the testing, for DNS services that we manage, we will then update the DNS records and your Web site will be live in its new location approximately 15 minutes later.
If we don't manage the DNS services, then again you will need to arrange with your DNS provider to make the necessary changes.
We will perform some final testing at which point you will receive an e-mail containing the new FTP and database details for the Web site along with a link to download a complete pre-migration backup of the Web site and any databases.
Step 6 (Migration +1 Day):
The day after the migration, for DNS services that we manage we will reset the TTL value back to default.
Step 7 (Migration +3 Days):
Three days after the migration we will update the Web stats system with the location of your new Web site and import any log files.
Step 8 (Migration +7 Days):
Seven days after the migration your old Web site, any databases and the pre-migration backup will be removed from the old Web hosting platform.